terms of service

Last updated: 02/12/2025

Welcome to our store! By placing an order with us or using our website, you agree to the terms outlined below. If you have any questions, please feel free to contact us anytime.

1. 

General Information

This website is operated by Orchid Frog. Throughout the site, the terms “we”, “us”, and “our” refer to Orchid Frog.

We sell curated vintage and second-hand clothing, and each item is unique. By ordering from our website, you confirm that you are at least 18 years old or have permission from a parent/guardian.

2. 

Product Information
We do our best to describe all items accurately, including:

  • measurements
  • condition
  • fabrics
  • notable flaws
Because vintage pieces are pre-loved, minor signs of wear should be expected. Any major flaws will always be shown or described.

Colours may vary slightly due to screen brightness and display settings.

3. 

Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

We accept the payment methods shown at checkout.

Your order is only confirmed once payment is successfully processed.

We reserve the right to:

  • update prices
  • change promotions
  • refuse or cancel an order if necessary (e.g., suspected fraud, inventory errors)

You’ll always be refunded if an order is cancelled from our side.

4. 

Shipping

Shipping times and prices are shown at checkout.

Once your order is posted, we are not responsible for delays caused by postal services, customs, or strikes.

Please ensure your delivery address is correct before placing an order — we cannot make changes once the parcel has shipped.

5. 

Returns & Refunds

We follow the Consumer Contracts Regulations 2013.

You may return items within 14 days of delivery.

See our full Refund Policy for details.

Return postage is the responsibility of the customer.

We reserve the right to refuse a refund if the returned item:

  • is worn
  • has new damage
  • has perfume/makeup marks
  • is not in its original condition

6. 

Accuracy of Information

We do our best to maintain accurate information on this website, but occasionally content may include typographical errors or outdated details.

We reserve the right to correct or update information at any time.

7. 

Intellectual Property

All content on this site — including images, branding, text, and graphics — is the property of Orchid Frog. You may not copy, reproduce, or use our content without permission.

8. 

Prohibited Use

You agree not to use our website for:

  • unlawful purposes
  • violating regulations or laws
  • spreading harmful software/viruses
  • interfering with security features
  • data mining or scraping our content

If we believe someone is misusing the site, we may restrict or ban access.

9. 

Third-Party Services

Some tools or payment gateways used by our store are run by third parties.

Their own privacy policies and terms apply.

We are not responsible for issues arising from third-party services, but we only use reputable providers.

10. 

Limitation of Liability

We are not liable for:

  • delays in shipping outside our control
  • losses caused by incorrect address entry
  • allergic reactions or fabric sensitivities
  • indirect or incidental damages
  • loss of personal items in returned parcels

This does not exclude any rights you have under UK consumer law.

11. 

Changes to Terms

We may update these terms from time to time.

Any changes will be posted on this page, and the “Last updated” date will be amended.

Your continued use of the website means you accept the latest version.

12. 

Contact Information

If you have any questions, please contact us at:

📧 orchidfrogshop@gmail.com

📸 instagram - theorchidfrog